Delivery & Returns
Jeval Shipping Information
Tracked Regular Post Australia Wide
- FREE for orders over $70
- $10 for orders under $70
- 3 - 14 Business Days* after dispatch
- Metro orders are shipped via Couriers Please
- Regional orders are shipped via Australia Post
Jeval Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.
Please keep your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.
HOW TO RETURN A FAULTY ITEM:
Get in touch
To request a return, please contact us via our contact page, quoting your order number, and attach a photo or short video of the fault.
Please ensure you have emailed us before sending your item back - it makes the process a lot easier.
We'll get back to you
One of our Customer Happiness Coordinators will contact you via email with instructions on how to get your item back to us.
Pack & Send
Pack up your item carefully, so it reaches us safely. You can re-use the box the item came in or a similar sized box if you no longer have it.
Following the instructions emailed to you, print your return shipping label, and tape it to the front of the box.
Drop the parcel off at either an Australia Post Outlet, in a free standing post office box, or in your parcel locker.
Then what happens?
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 2 business days of your return arriving back to us.
We'll be in touch as soon as your return is complete.
It is the customer’s responsibility to retrieve any items that Jeval deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. Jeval will not pay to return items in unacceptable condition. Jeval takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.
Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once Jeval receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.
Any other questions?
Please contact our customer service team via our contact us page or by phoning us on (02) 9882 3100 (9am - 4.30pm AEST, Monday to Friday, excluding NSW & national public holidays). Please allow 1-2 business days for email responses.